Last updated: January 1, 2026
Home Repair Nexus ("we," "us," or "our") operates as a request-based platform at homerepairnexus.com. This Privacy Policy explains how we collect, use, and handle information submitted through our repair request platform.
By using the Home Repair Nexus platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the platform.
When you submit a repair or maintenance request through our platform, we may collect the following types of information:
We may also automatically collect certain technical data when you visit the platform, such as your browser type, device type, referring URL, and pages visited. This information is collected through standard web analytics tools and is not linked to your identity.
Information you submit through the platform is used to:
We do not sell your personal information to third parties. We do not use your information for unrelated marketing without your consent.
Home Repair Nexus may use cookies and similar tracking technologies to support platform functionality and understand how visitors interact with the site. Cookies are small text files stored on your device by your browser.
We may use analytics services such as Google Analytics to collect aggregated, non-personally identifiable data about site usage. This helps us improve the platform and request submission experience.
You may configure your browser to refuse cookies or notify you when cookies are being set. Note that disabling cookies may affect certain features of the platform.
We take reasonable technical and organizational measures to protect information submitted through the platform from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of any information transmitted to or through the platform.
We retain request information for as long as necessary to process your request and fulfill our operational requirements, or as required by applicable law.
As a request coordination platform, we may share relevant request details with independent service professionals in connection with the review and routing of your submission. Information shared is limited to what is necessary to evaluate or process your request.
We do not control the privacy practices of any independent service professionals and encourage you to review their privacy policies separately if applicable.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us through the contact form available on our Contact page. We will respond to valid requests within a reasonable timeframe.
The Home Repair Nexus platform is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us through our contact form so we can take appropriate steps.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Updated versions will be posted on this page with a revised effective date. Continued use of the platform after updates constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us through the contact form available at homerepairnexus.com/contact.html. We do not accept privacy inquiries by phone or postal mail.